Privacy Policy

My99Exch ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you share with us while using our 99Exch online cricket ID services. Please read it carefully before you sign up.

1. Information We Collect

When you contact us for a 99Exch betting ID or use our website, we may collect the following information:

• Identification information: Your name, mobile number, and email address
• Transaction data: UPI ID, bank reference number, deposit and withdrawal records
• Usage data: IP address, browser type, device information, referring URL, time spent on pages
• Communication records: WhatsApp messages, emails, and live chat transcripts (for quality and dispute resolution)

We do NOT ask for your PAN, Aadhaar, passport, or any other government-issued ID. We do NOT store your bank account password, UPI PIN, or card CVV.

2. How We Use Your Information

The data we collect is used strictly for:

• Creating and activating your 99Exch cricket ID
• Processing your deposits and withdrawals
• Providing 24/7 customer support across WhatsApp, email, and chat
• Sending important account updates, bonus notifications, and security alerts
• Detecting and preventing fraud, money laundering, or unauthorised access
• Complying with applicable Indian laws and platform rules

3. How We Protect Your Data

We take security seriously and apply industry-standard safeguards:

• SSL 256-bit encryption on every page
• Payment processing through PCI DSS compliant gateways
• Restricted internal access — only verified support staff can see customer records
• Regular security audits by independent cybersecurity firms
• 24/7 fraud monitoring with automatic suspicious activity flagging

4. Sharing of Information

We do NOT sell, rent, or trade your personal information. We share data only in these limited cases:

• With the 99Exch network operator to activate and verify your account
• With payment processors (UPI providers, banks) to handle your transactions
• With legal authorities only when required by valid court order or law enforcement request
• With trusted technology vendors (hosting, analytics) bound by strict confidentiality agreements

5. Your Rights

As our customer you have the right to:

• Request a copy of all data we hold about you
• Ask us to correct any incorrect information
• Request deletion of your account and associated data (subject to legal retention requirements)
• Opt out of marketing messages while keeping transactional notifications
• Lodge a complaint with the relevant data protection authority

6. Cookies

We use minimal cookies to keep your session active, remember your language preference, and analyse anonymous traffic patterns. You can disable cookies in your browser settings — the site will still work, though some convenience features may break.

7. Children

My99Exch is strictly an 18+ platform. We do NOT knowingly collect data from anyone under 18. If we discover an underage account, we deactivate it immediately and refund any remaining balance to the original payment source.

8. Changes to This Policy

We may update this privacy policy from time to time. Major changes will be announced via WhatsApp and email to all active users at least 7 days before they take effect. Continuing to use My99Exch after such a notice means you accept the updated policy.

9. Contact Us

Privacy questions, data requests, or complaints? Reach us at:

• WhatsApp: +91-9310533973
• Email: privacy@99exchanges.com
• Address: My99Exch HQ, Bengaluru, Karnataka, India

By using My99Exch services, you confirm that you have read, understood, and agreed to this Privacy Policy.